Warranty
WARRANTYYour Satisfaction is Guaranteed with a Hassle-Free Warranty for 90-days upon receipt and 365 days quality warranty. If you have to return your order for any reason within the first 90-days, please contact us by email(sales@wilwin-ic.com) RMA Request and we’ll get the RMA started for you. Please be advised that some returns may be subject to a restocking fee (see restocking fee section for details).
TERMS
Returns must be sent back complete with all original accessories, documents, packing, and the product must be in the same condition it was when originally received. We reserve the right to refuse any RMA if the return contents are incomplete, if the product is not returned in the same condition as received or If the RMA request is outside the warranty period.
RMA PROCEDURE
Requesting an RMA is simple. Please try to supply as much detailed information as possible. We will respond to your request by email within 72 hours. If your RMA claim has been approved, we will email you with your RMA number and the return instructions. Once the RMA number has been issued, please have the return sent back within 7 days.
REFUNDS
You may return your order for a refund within the first 90-days. If a product is found to be DOA, defective or if we sent a part that is not compatible with what you ordered – we’ll issue a full refund of the purchase price.
To be eligible for a refund, you must be within our 90 day return policy. Please allow up to 7 business days for all refunds to be processed.
REPLACEMENTS
All parts being returned for replacement are subject to test prior to being issued a replacement. Please allow approximately 24-72 hours for testing. Once we have tested the item and confirmed the defect, a replacement will be issued in approximately 24-48 hours.